Legal

Terms and conditions of sale

Last update: 2026-02-19

1. Purpose and scope

These Terms and Conditions of Sale apply, without restriction or reservation, to all sales concluded by THEO BESSONNET (“the seller”) with non-professional and professional buyers (“the client”) wishing to purchase the products and/or services offered for sale on the “Akronera” website (“the site”).

They set out the conditions of ordering, payment, delivery, and management of any returns of products and services ordered by clients.

These terms are accessible at any time on the Site and will prevail over any other version or conflicting document.

2. Products and services

The products and services offered for sale are those shown on the Akronera Site, within the limits of available stock and technical capacity.

Each product is accompanied by a description prepared by the Seller. Photographs and graphics presented on the Site are non-contractual and do not bind the Seller.

3. Prices

Prices for products and services sold on the Site are indicated in euros (€) including taxes (VAT), excluding delivery or specific service execution fees.

The Seller reserves the right to modify prices at any time, but the product or service will be invoiced based on the price in effect at the time the order is validated by the Client.

4. Orders

  • The Client selects the products or services they wish to order. The order is validated after checking the information and accepting these terms. Order validation implies acceptance of the entirety of these terms.
  • Any order constitutes acceptance of the prices and descriptions of the products and services available for sale. An order confirmation email will be sent to the Client at the email address provided during ordering.

5. Payment terms

  • The price is payable in full by the client on the day of ordering. Payment can be made by contactless bank card up to €50, NFC mobile payment, bank transfer, and cash.
  • Card payments are secured.
  • For any hardware order, upon signing the quote, the hardware must be paid. Labor will be deferred and paid upon receipt of the invoice (payment deadline indicated on the invoice).
  • In case of payment delays exceeding 30 days, the service may be suspended until regularization. After 90 days of delay, the service may be permanently removed and the contract terminated. For professional clients, late payment penalties at a rate of 12% may apply, as well as a fixed recovery fee of €40.

6. Delivery / service performance

6.1. Product delivery

Ordered products are delivered to the address indicated by the client when ordering. Delivery times range from 2 to 14 days depending on conditions and stock. In case of delay, the Client will be informed.

6.2. Service performance

Services are performed according to the terms and timelines agreed upon when ordering and indicated on the quote or order confirmation. Otherwise, timelines are indicative and may vary depending on the complexity of the service, parts availability, and workload. Any order placed via quote, such as a web project or custom computer order, is subject to a deposit to protect the seller. For shipped sales, the client will be informed within 12 to 48 hours of the delivery timeframe.

7. Cancellation and termination

  • For hardware orders, cancellation is possible within 24 hours after signing the quote. After this period, no refund will be issued.
  • For services, cancellation is possible up to 48 hours before the intervention without charge. After this period, a 20% cancellation fee may apply.
  • In case of termination of a recurring service, one (1) month notice applies.

8. Right of withdrawal (for consumers)

  • In accordance with applicable legal provisions, for any distance sale, the consumer Client has a period of fourteen (14) days from receipt of the product or conclusion of the service contract to exercise the right of withdrawal without having to justify reasons or pay a penalty.
  • Returns must be made in their original condition and complete (packaging, accessories, manual, etc.). Return costs are borne by the Client. For services, the right of withdrawal cannot be exercised if performance has started before the end of the 14-day period with the express agreement of the consumer and their express waiver of the right of withdrawal.
  • Regarding website development, in case of withdrawal within the 14-day period, the deposit will be refunded up to 50%. After the 14-day period, the deposit will not be refunded.

9. Warranties

  • Products sold on the Site benefit from the legal guarantee of conformity (French Consumer Code articles L. 217-4 and following) and the guarantee against hidden defects (French Civil Code articles 1641 and following).
  • In case of non-conformity of a product sold, it may be returned, exchanged, or refunded. This does not apply to digital products.

10. Liability

Akronera cannot be held liable for any inconvenience or damage inherent to the use of the Internet network, notably service interruptions, external intrusions, or the presence of computer viruses.

11. Force majeure

Performance of the Seller's obligations under these terms is suspended in the event of a fortuitous event or force majeure preventing performance. The Seller will inform the Client of such an event as soon as possible.

12. Intellectual property

All elements of the Akronera Site are and remain the exclusive intellectual property of Akronera. No one is authorized to reproduce, exploit, redistribute, or use, in any way, even partially, elements of the site whether software, visual, or audio.

13. Personal data

  • The Client is informed that the collection of personal data is necessary for the sale of products and services by the Seller and for their execution and delivery. These data are collected solely for the performance of the sales contract. The data controller is THEO BESSONNET, reachable at contact@betechinfo.fr. The GDPR contact is identical.
  • Contract-related data are kept for the duration of the contract and any renewal. Order-related data are kept for 3 years for accounting purposes.
  • For more information on the collection and processing of your personal data, please consult our Privacy Policy.

14. Disputes

In the event of a dispute, an amicable solution will be sought as a priority.

In case of dispute, you can contact Akronera at contact@betechinfo.fr with the subject “dispute”. Akronera does not have a designated mediation body.

Failing amicable resolution, disputes will be brought before the competent courts.

15. Governing law and jurisdiction

  • These terms are governed by French law.
  • All disputes to which purchase and sale operations concluded under these terms may give rise, concerning their validity, interpretation, execution, termination, consequences, and outcomes and which have not been resolved between the Seller and the Client, will be submitted to the competent courts under common law conditions.

Contact

For any questions regarding the terms, contact: contact@betechinfo.fr. Phone: 06 60 53 51 08. Website: https://akronera.com